Senior Engineer, Field Service

Brief Job Description:

The role involves providing technical support to field engineers for UPS and other power products, acting as a bridge between field engineers, Engineering, Factory, and Quality teams. The incumbent will ensure smooth operations by managing spares, monitoring key performance indicators (KPIs), and driving initiatives to optimize the performance of critical power systems. The role also includes meeting customers for technical discussions and service reviews, and preparing technical analysis reports to support decision-making and continuous improvement.

Responsibilities:

• Provide technical support and guidance to field engineers on UPS and other power products.


• Coordinate between field engineers, Engineering, Factory, and Quality teams to resolve technical issues.


• Monitor and manage spare parts inventory to ensure availability for timely maintenance and service.
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