Job Description

Position Title: Senior Engineer - End User Computing

About the Role

We are looking for a Workplace Subject Matter Expert (SME) to join our End User Computing team as Senior Engineer - End User Computing. A hands-on Senior Engineer who ensures our Windows client environment runs securely, efficiently, and seamlessly for all our users worldwide.

As one of our go-to experts for advanced incident resolution, automation, and service optimization, you will combine deep technical expertise with a proactive, service-oriented mindset to continually improve the end-user experience.

Key Responsibilities

  • Act as 3rd line expert for advanced incidents, problems, and requests across the Modern Management and Windows client landscape.
  • Lead the technical resolution of escalations and perform detailed root-cause analysis together with our service provider.
  • Manage and optimize Microsoft Intune configurations, includin...

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