Job Description
- Deliver expert support in ServiceNow and ITSM processes, including Service, Incident & Knowledge management.
- Knowledge of the CCMS (Component Content Management System) platform is required experience with Adobe Experience Manager (AEM).
- Know DITA and DITA Open Toolkit publishing workflows.
- Utilize knowledge of HTML, CSS, or related web technologies to support and enhance web-based applications.
- Work with Content management (AEM, TIP), Translation management (Phrase, TMS), requirements management (PPMT, Jama) and Sustainability (MSM, iPoint).
- Experience with Power Apps and Power Pages testing.
- Proficient in sustainability concepts (corporate and product) and various data types.
- Knowledge of Microsoft Sustainability Manager (MSM) tools is beneficial.
- Manage escalations, adhere to Service Level Agreements (SLAs), document recurring fixes for knowledge management and participate in the Major incident
- Comm...
Ready to Apply?
Take the next step in your AI career. Submit your application to KONE today.
Submit Application