Job Description

  • Deliver expert support in ServiceNow and ITSM processes, including Service, Incident & Knowledge management.
  • Knowledge of the CCMS (Component Content Management System) platform is required; experience with Adobe Experience Manager (AEM).
  • Know DITA and DITA Open Toolkit publishing workflows.
  • Utilize knowledge of HTML, CSS, or related web technologies to support and enhance web-based applications.
  • Work with Content management (AEM, TIP), Translation management (Phrase, TMS), requirements management (PPMT, Jama) and Sustainability (MSM, iPoint).
  • Experience with Power Apps and Power Pages testing.
  • Proficient in sustainability concepts (corporate and product) and various data types.
  • Knowledge of Microsoft Sustainability Manager (MSM) tools is beneficial.
  • Manage escalations, adhere to Service Level Agreements (SLAs), document recurring fixes for knowledge management and participate in the Major incident
  • Communicate ...

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