Job Description
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About this opportunity:
We are now looking for Advance Tier-2 level technical specialist that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve Ericsson RAN related issues to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The Support Engineer typically interacts with customer technical staff, CPM, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with customer support, PDU, 3rd party suppliers and local authorities
What you will do:
About this opportunity:
We are now looking for Advance Tier-2 level technical specialist that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve Ericsson RAN related issues to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The Support Engineer typically interacts with customer technical staff, CPM, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with customer support, PDU, 3rd party suppliers and local authorities
What you will do:
- Support Trouble Tickets, using support tools and following global support processes based on WLA and relevant SLA.
- Hands on I&C and KPI troubleshooting skills with GSM, WCDMA, LTE and NR technologies on eNodeB/gNodeB/BSC/RNC ...
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