Job Description

Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role
Presidio is seeking a Sr. Contact Center Engineer to join our Contact Center team. In this role you will have responsibility for the Design, Implement and Support advanced contact center solutions across multiple vendors. 


Responsibilities

  • Lead end-to-end delivery of advanced Amazon Connect engagements — architecture, design, implementation, and migration across complex, multi-site, multi-vendor contact center environments.

  • Architect and deploy AI-driven contact center solutions leveraging Amazon Bedrock AgentCore (Runtime, Gateway, Memory, Identity, Code Interprete...

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