Senior End User Support Analyst

Description

This role will be providing IT Support at the Dartmouth office in Nova Scotia, Canada. This role will require experience of hands on technical support, infrastructure troubleshooting, metering, and monitoring.  This role will be the point of contact for the local support activities as required.

The successful applicant will enjoy varied and dynamic opportunities to demonstrate a customer-facing and a customer first approach as they provide support across the local infrastructure stack, working with the wider networking and Digital Transformation team to implement a global strategy.

The successful applicant will support the local customer base with BAU support through the IT Service-Desk, they should be confident in diagnosing and resolving a wide range of technical issues, including hardware malfunctions, software errors, network connectivity problems, and configuration issues. They wi...