Job Description
Job Responsibilities
Collaboratively works with business analysts, quality control testers, scrum masters, product owners, subject matter experts, and other relevant roles to deliver minimum viable products or services.
Prepares standards-based high-level, detailed technical designs (solution, application, database, integrations, or application programming interface) in close collaboration with the team, technical leaders, and other roles.
Resolves the incidents, most complex and challenging technical issues that escalate from L1 and L2 support teams.
Conduct thorough root cause analysis to identify the underlying reasons for recurring problems and implement permanent solutions to prevent future occurrences.
Perform proactive problem prevention and improve system stability.
Analyze and debug code to identify and fix software defects, often involving collaboration with development teams.
Develop and deploy scripts, patches, or updates to address identified issues, w...
Collaboratively works with business analysts, quality control testers, scrum masters, product owners, subject matter experts, and other relevant roles to deliver minimum viable products or services.
Prepares standards-based high-level, detailed technical designs (solution, application, database, integrations, or application programming interface) in close collaboration with the team, technical leaders, and other roles.
Resolves the incidents, most complex and challenging technical issues that escalate from L1 and L2 support teams.
Conduct thorough root cause analysis to identify the underlying reasons for recurring problems and implement permanent solutions to prevent future occurrences.
Perform proactive problem prevention and improve system stability.
Analyze and debug code to identify and fix software defects, often involving collaboration with development teams.
Develop and deploy scripts, patches, or updates to address identified issues, w...
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