Senior Director, North America Delivery

We are now hiring for Delivery Director – ServiceNow Experience Required: 18–20 years in IT services, with significant experience in ServiceNow delivery and practice leadership Location: Bangalore,Pune Role Summary The Delivery Director will own end-to-end delivery for ServiceNow engagements, ensuring quality, profitability, and client satisfaction across multiple projects/accounts. The role requires a strong blend of technical credibility in ServiceNow, delivery governance, people leadership, and client relationship management. Key Responsibilities Own overall delivery accountability for ServiceNow programs across multiple clients/accounts, ensuring on-time, on-budget, quality delivery. Act as the primary escalation point for delivery issues, working closely with clients,