Senior Director, Business Transformation, Customer Experience

• Build and lead solution design, Business Process Management (BPM), and Continuous Improvement (CI) capability.
• Improve internal customer experiences and collect relevant performance data.
• Define process management standards and tools for organization-wide use.
• Manage new service onboarding and establish core capabilities for IGBS implementation.
• Collaborate with Insulet Global Process Owners (GPOs) to identify and deliver process improvements.

Requirements

• Bachelor’s degree in a relevant field, advanced degree or equivalent preferred.
• 15+ years leading Business Process Transformation activities and associated teams for large organizations.
• Demonstrated experience leading and working with industry standard techniques including Six Sigma and Lean (as examples).
• Experience with GBS implementations and operational settings.