Senior Digital Sales Representative

Job Description

As a Senior Digital Inside Sales Specialist, you will be at the absolute forefront of our customer experience, serving as a product expert and strategic value‑architect for our Small and Medium Business (SMB) ecosystem.

Responsibilities

• Respond to a large volume of inbound leads and existing customers through various digital channels, primarily chat and email.
• Actively resolve prospect and customer inquiries to drive online business conversion rates and pipeline volume.
• Become a product expert and champion on all Zendesk core applications and solutions.
• Be the voice of our customers; understand their unique operational needs and make them lifelong advocates.
• Conduct discovery calls, provide tailored value‑focused product demonstrations, and help customers see the business impact of purchasing Zendesk.
• Meet or exceed service level agreements (SLAs) and key performance indicators (KPIs) estab...