Job Description

Job Description

  • Implement core configuration user stories with minimal guidance.

  • User stories could cover service catalog, catalog items/record producers, knowledge bases/knowledge articles, notifications, assignment rules using advanced work assignment, and Service Level Agreement (SLA) configurations and workflows.

  • Experience delivering projects for implementing Workspaces and Now Assist

  • Participate in and/or lead design workshops, development, testing and deployment activities

  • Lead the design and implementation of ServiceNow modules, including ITSM, CSM and Custom Applications.

  • Ability to build ServiceNow Reports, dashboards and homepages

  • Ability to set up data security via control rules, domain separation

  • Implement integrations utilizing Integration Hub and relevant Spokes.

  • Good hands-on knowledge and experience with any one or more are...

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