Senior Delivery Excellence Analyst

As a Senior Delivery Excellence Analyst, you will play a key role in managing ZS's Impact Stories workstream and other Delivery Excellence initiatives. This includes promoting success stories, coordinating strategic communication efforts, facilitating client feedback programs (such as Net Promoter Score), and driving operational excellence. The role requires strong organizational skills, attention to detail, and the ability to prepare effective written communications. A high level of collaboration and technical proficiency is essential to ensure alignment across stakeholders and functions.

What you'll do

Impact Stories Management

• Manage and execute multiple initiatives under the Impact Stories workstream to highlight client success stories and business impact.
• Collaborate with cross-functional teams to identify, curate, and validate impactful stories.
• Perform quality assurance and test updates to the workstream content to ens...