Senior Data Scientist (all genders)

The role

As a Senior Data Scientist in our Global Consumer Alliance, you will be at the forefront of creating the right ecosystem at HelloFresh so that we are truly customer centric in everything we do. Our Global Customer Experience (GCX) team’s mission is to understand our customers’ journeys and empower market leads with insights and intelligent solutions that improve satisfaction, retention, and efficiency. We build scalable models and GenAI systems that turn unstructured feedback into actionable sentiment insights, personalize compensation to balance cost with loyalty, and enhance every customer interaction — from self-serve automation to agent-led support.

We are looking for a Senior Data Scientist with experience in translating complex customer and behavioral data into measurable business impact — skilled in predictive modeling, NLP or GenAI, and passionate about using data to shape meaningful customer experiences. If y...