Senior Data Engineering - AI Personalization & Real-Time Customer Data

Senior Data Engineering - AI Personalization & Real‑Time Customer Data

Location: Toronto, ON, CA; Calgary, AB, CA

The AI Products and Platform (AIPP) team builds the foundational capabilities that enable AI‑driven personalization, decisioning, and real‑time customer experiences at scale. Our work supports intelligent interactions across digital and assisted channels, helping ensure customers receive timely, relevant, and responsible experiences. The team develops and operates platforms for customer segmentation, anomaly detection, and AI‑based decisioning, where machine learning models aria used to arbitrate recommendations and outcomes. These capabilities rely on high‑quality, real‑time data to function reliably in production. While Data Engineers on the team do not build machine learning models, they play a critical role in enabling and operationalizing AI by designing event‑driven data pipelines, data architecture, and foundational datasets that allow models ...