Senior Data Analyst

Primary Functions:

• Gather, analyze, and transform large sets of raw data to track program health and identify actionable insights using SQL, SAS, etc.
• Within the Qualtrics platform, assist with video product, AI features, survey programming across various listening posts.
• Evaluate new features and/or products to implement either in Qualtrics or supporting platforms to enhance the enterprise listening programs and support divisional KPI and other critical metrics
• Collaborate with business ownersand/or other team members to take a data-driven approach in identifying opportunities and recommend actions for further improvement
• Validate CX Survey Vital Statistics (health metrics) utilizing data analysis tools such as SQL queries, Python, etc.
• Communicate trends and opportunity areas with the team, business stakeholders, and senior leaders in a digestible way through both written and verbal communications
• ...