Job Description

ELCA Group in Pully, Switzerland, is seeking a Senior Expert to lead complex CX transformation initiatives. The role involves acting as a trusted advisor to clients and overseeing the project lifecycle in the context of Microsoft Dynamics 365 Contact Center solutions.

Candidates should have extensive experience in Contact Center consulting, strong analytical skills, and be fluent in French and English. We offer opportunities for professional growth, a flexible work environment, and a comprehensive benefits package.

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