Job Description

Time Type:

Full Time

Key Tasks & Deliverables: 

  • Responsible for all process documentation requirements. (Process maps, working instructions, SOPS etc.)

  • Responsible for team’s process standardizations and ensure that only valid deviations are allowed.

  • Supports the Supervisor/Manager in meeting the set KPIs.

  • Recommend improvements on the SOP with the steps on how the customs process can be more efficient and real time updating of new customer instructions

  • Report and coordinate irregularities as per SOP. Handle 1st level Escalations

  • Perform proper escalation when necessary.

  • Required to do the actual customs processes whenever there’s a need (short staffed, volume surge etc)

  • Participation in the implementation and training of new team members

  • Active participation in project for process improvements - 5S, Maturity Matrix and do pre audits with the teams when...

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