Senior Customer Support Engineer

Key Responsibilities:

• Provide timely and effective technical support to customers by troubleshooting and resolving product-related issues.
• Install, configure, and implement new programs and applications as required.
• Perform operating system upgrades, hardware upgrades, data backup, and data recovery activities.
• Analyze customer-reported problems, identify root causes, and implement appropriate solutions promptly.
• Maintain proactive, professional, and courteous communication with customers, keeping them informed throughout the resolution process.
• Develop and maintain in-depth product knowledge to deliver accurate support and stay updated on new features, updates, and changes.
• Manage escalations by coordinating with internal teams and ensuring complex issues a...