Job Description

What You'll Do

:



  • Manage customer CDN configurations over email and chat

  • Communicate customer needs and requirements with the engineering, product and sales teams

  • Contribute to our customer facing documentation when necessary

  • Contribute to the processes and policies that scale our support organization as we grow



What We're Looking For:



  • Recommended minimum of 2+ years of experience in customer support or sysadmin role

  • Strong written communication skills in English and Japanese, and experience supporting customers via email, chat, ticketing system or phone

  • Demonstrated understanding of one or more programming languages

  • Demonstrated understanding of *nix environment

  • Ability to debug network and protocol using cURL, traceroute, nc or other network diagnostic tools



We’ll be super imp...

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