Senior Customer Support Analyst

Senior Customer Support / Operations Analyst (AxiomSL)

We're looking for a Senior Customer Support / Operations Analyst (AxiomSL) to join our team, reporting to the Senior Manager, Client Support Services. In this role you will be the key point of contact for our clients, helping them resolve complex technical and functional issues while ensuring they get the most value from the AxiomSL platform. You will support global regulatory compliance solutions, working closely with clients and internal teams to troubleshoot issues, improve processes, and deliver a reliable, high‑quality support experience.

What You’ll Do

• Provide expert‑level functional and technical support for AxiomSL products, resolving client issues through the Case Management System, email, and live calls or meetings.
• Take end‑to‑end ownership of customer issues, including issue replication, root cause analysis, resolution, and clear client communication.
• Troubleshoot an...