Senior Customer Success Specialist

Location: Johar Town, Lahore

Shift Timing: Night Shift, 7-4pm

Experience Required: 2–3 Years

Job Summary

We are seeking a proactive and customer-focused Customer Success Specialist with 2–3 years of experience to join our team in Johar Town, Lahore. The ideal candidate will be responsible for building strong relationships with customers, ensuring successful onboarding, driving product adoption, and maintaining high levels of customer satisfaction and retention during night shift operations.

Key Responsibilities

Act as the primary point of contact for assigned customers, ensuring a seamless customer experience

Onboard new clients and guide them through product features, usage, and best practices

Monitor customer engagement and proactively address issues to improve retention and satisfaction

Handle customer queries, concerns, and escalations in a timely and professional manner

Collaborate with internal teams (Sales,...