Job Description
The team at Tradify Limited, a leading software company, is seeking a highly motivated and customer-focused individual to join them as a Customer Success Representative. In this position, you will ensure the success and satisfaction of Tradify's customers in the ANZ region.
The Senior Customer Success Representative plays a vital role in partnering with both new and existing customers to help them maximize their business potential using Tradify. You will take the lead in identifying and championing best practices for our clientele, while also enhancing our Customer Success processes to ensure an outstanding experience for all Tradify users. In this position, you will be a go-to resource for your teammates, handling escalations and being at the forefront of implementing innovative initiatives.
Specific Duties & Responsibilities
- Manage and resolve tier-two escalations
- Support the onboarding process for new Customer Success team members
Ready to Apply?
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