Senior Customer Success Manager

#CareersThatKickSaas! TrueContext is looking for a personable and outgoing Senior Customer Success Manager (CSM) to join a critical client-facing team in Ottawa. You will be charged with delivering customer advocacy support and account management for your named book of business of Enterprise customers. Ultimately, the goal is to ensure that TrueContext customers utilize best practices to achieve optimal value & usage from our platform solution, ensuring we capture the customer’s renewal and expand their footprint within our forms’ automation solution & leading workflow management app.

Responsibilities

• Represent the TrueContext brand to our customers; be their trusted advisor.
• Lead the onboarding process through kickoffs of new implementations with the goal of getting all new customers using as intended.
• Ownership of a portfolio of assigned accounts – being responsive and proactive, following up consistently, and strongly advocating on their ...