Job Description
Elevate customer relations with Syntax as a Senior Customer Success Manager, focusing on Oracle clients across North America. Build executive connections and ensure customer satisfaction through strategic engagement.
In this senior role, you'll act as the primary advocate for enterprise Oracle customers, leveraging your expertise to align their business objectives with Syntax's managed services. Your responsibilities will include managing complex IT environments, leading service reviews, and maintaining performance indicators. Strong communication and deep knowledge of ERP systems are essential to success.
Key Responsibilities:
• Serve as the primary contact for Oracle customers
• Build relationships with executive stakeholders
• Lead operational and service review meetings
• Monitor service performance and SLA adherence
• Drive customer success planning and initiatives
Requirements:
• 10+ years in Customer Success or similar roles
• Experience managing en...
In this senior role, you'll act as the primary advocate for enterprise Oracle customers, leveraging your expertise to align their business objectives with Syntax's managed services. Your responsibilities will include managing complex IT environments, leading service reviews, and maintaining performance indicators. Strong communication and deep knowledge of ERP systems are essential to success.
Key Responsibilities:
• Serve as the primary contact for Oracle customers
• Build relationships with executive stakeholders
• Lead operational and service review meetings
• Monitor service performance and SLA adherence
• Drive customer success planning and initiatives
Requirements:
• 10+ years in Customer Success or similar roles
• Experience managing en...
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