Senior Customer Success Manager

Overview

Changing the world through digital experiences is Adobe’s mission. As a Senior Customer Success Manager in Madrid or Barcelona, you will join our Customer Success team, dedicated to delivering outstanding experiences and driving value for our customers through Partnership, Adoption, and Value Realization.

Responsibilities

• Lead customers through digital transformation with a clear view of customer objectives and key performance indicators.
• Establish a comprehensive strategy for managing your account portfolio, ensuring customers realize maximum value and ROI from Adobe solutions and services.
• Account strategy planning and building clear success plans to increase solution adoption and usage, drive dedication, advocacy, and minimize customer attrition.
• Lead customers with industry expertise and standard methodologies on efficient utilization to meet their specific business objectives.
• Build positive r...