Senior Customer Success Manager

Snr Customer Success Manager – Enterprise Manufacturing SaaS

Amsterdam | Hybrid (2–3 days in office)

Company

This is a fast-growing SaaS company serving large manufacturing and regulated organisations. The business typically starts with one factory or business unit and then expands across multiple global locations. Customers are complex, multi-entity environments where compliance and operational visibility matter, and expansion is the primary growth lever.

Role

This vacancy is a strategic Customer Success role. You will manage 20–30 enterprise accounts and work closely with an Account Manager (who owns renewals) and Solution Engineers (who own technical depth). Your focus is on ensuring customers see, measure, and articulate the platform's business impact and turning that value into global growth.

You will lead executive-level QBRs focused on ROI, identify where deployments in one si...