Job Description

The SeniorCustomer Service Support (Staff CSS) will be part of our Shared Service Centers across the globe, providing services & support to our customers. A Staff CSS will be responsible for managing customer orders, product returns, quotations, outbound customer calls to resolve customer queries/issues, as well as pre-sales and post-booking activities. This role requires a high-level of accuracy and independence in performing these mentioned tasks, as well as the ability to coach others when it comes to processes. Assignation to a certain customer Tier/account may happen to build customer intimacy and business acumen. 

In This Role, Your Responsibilities Will Be:

  • Handle/process customer orders, product returns, quotations, inbound and outbound customer calls to resolve customer queries/issues, as well as pre-sales and post-booking activities.
  • Understandand interact with avariety of NI departments, processes, and applications to support customer needs to ...

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