Job Description
About the company JBS
Jaffer Business Systems (JBS), founded in 1982 as a division of Jaffer Brothers, is a leading IT company in Pakistan offering solutions from IT infrastructure and enterprise software to advanced applications and consulting services. With subsidiaries such as Hysab Kytab, Energy & Automation Pakistan, Blutech Consulting, and Imparé, JBS supports global clients across regions and industries, driving digital transformation and innovation.
Position Summary
The Senior Customer Service Representative manages complex customer interactions, drives service excellence, and ensures SLA and quality compliance across the Customer Care function. They handle customer handling, reporting, audits, and process improvement, serving as escalation point and mentor for junior team members.
Roles & Responsibilities
Customer Communication & Escalation Management- Monitor and screen incoming emails through shared mailboxes, ...
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