Senior Customer Service Representative

1. Scheduling Services: · Schedule, reschedule, and cancel patient appointments as directed. · Verify patient insurance eligibility and benefits prior to appointments. · Verify patient financial responsibility, including copay's, deductibles, and outstanding balances, before appointments. · Collect copay's, deductibles, and outstanding balances by phone when appropriate. · Review insurance verification results for coverage limitations and notify the appropriate staff of any issues. · Upload insurance cards, photo IDs, and patient forms into the EMR. · Verify Primary Care Physician (PCP) assignment when required by insurance plans. 2. Clinical Support Services: · Route clinical questions and patient messages to the appropriate clinical staff through the EMR (including Jelly Bean creation and assignment). · Review, process, and route incoming faxes to the appropriate department or staff member. · Assist patients with basic billing inquiries and direct complex billing matters to the appro...