Senior Customer Service Representative

Position : Senior Customer Service Representative

Güntner is a leading German company specializing in the manufacturing of refrigeration and air conditioning equipment. With a global presence, we are committed to delivering innovative, high-quality products that meet the highest standards of efficiency and sustainability. Our mission is to provide solutions that improve people’s lives and contribute to a more sustainable future.

Role Objective:

The Senior Customer Service Representative is responsible for ensuring customer satisfaction through effective communication with all departments involved in the order process, supporting the company’s core mission.

Main Responsibilities:

• Order Confirmation and Delivery Follow-up
• Confirm shipping dates to ensure customer satisfaction.
• Resend order confirmations in case of updates or delays.
• Send reports with confirmed delive...