Senior Customer Service Manager - 12 month Fixed Term

About You
12-Month Fixed-Term Contract
Help shape the future of customer experience
Are you passionate about delivering exceptional customer service and creating positive outcomes for customers, communities and stakeholders?
 
You'll be an experienced customer service leader who combines strategic thinking with a practical, hands-on approach.
You'll enjoy tackling complex issues, piecing together information from multiple sources and finding solutions that deliver the best possible outcome for customers and stakeholders.
We're looking for someone who:

• Has significant experience in a senior customer service, customer experience or customer strategy leadership role, ideally within a complex organisation.
• Has experience managing complex correspondence, complaints or customer cases, often involving technical or sensitive issues.
• Can confidently write and review communications for a wide range of audiences, from g...