Job Description
Elevate customer experience as a Senior Customer Service Expert at FedEx. Provide exceptional support, handle inquiries, and mentor staff in this pivotal role on a structured schedule.
This position involves supporting the manager in both administrative and customer service operations. You will also engage directly with customers, resolving complex inquiries and acting as an expert resource on FedEx services and customs requirements. Mentor hourly employees, demonstrating effective communication and leadership skills.
Key Responsibilities:
• Assist managers in monitoring customer operations
• Handle difficult customer inquiries with expertise
• Model best practices for hourly employees
• Promote sales and generate additional revenue
• Provide training support in customer service
Requirements:
• High School Diploma or GED equivalent
• 6 months of customer service experience at FedEx
• Basic knowledge of Microsoft Word and Excel
• Ability to maintain F...
This position involves supporting the manager in both administrative and customer service operations. You will also engage directly with customers, resolving complex inquiries and acting as an expert resource on FedEx services and customs requirements. Mentor hourly employees, demonstrating effective communication and leadership skills.
Key Responsibilities:
• Assist managers in monitoring customer operations
• Handle difficult customer inquiries with expertise
• Model best practices for hourly employees
• Promote sales and generate additional revenue
• Provide training support in customer service
Requirements:
• High School Diploma or GED equivalent
• 6 months of customer service experience at FedEx
• Basic knowledge of Microsoft Word and Excel
• Ability to maintain F...
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