Job Description

SENIOR CUSTOMER SERVICE EXECUTIVE – PETALING JAYA, MALAYSIA

WHY THIS ROLE?

The Senior Customer Service Executive is responsible for supporting the Team Leader in the day-to-day operation of the Customer Care team while continuing to perform core customer service responsibilities. The role acts as a key point of contact for agents, providing guidance, operational support, training, and escalation assistance while helping to ensure service levels, quality standards, and customer expectations are met.

This position is required to work night shift.

WHAT WILL YOU BE DOING?

Core Responsibilities

  • Maintain excellent relationships with customers, site contacts, and end-users by demonstrating KONE’s Ambassador attitude.
  • Handle inbound and outbound customer calls in accordance with the procedures and service standards.
  • Manage customer emails, cases, and requests within required timeframes.
  • Ac...

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