Senior Customer Service Executive

Webzoid System Solutions Corporation is seeking an experienced and dependable Senior Customer Service Executive to support our Customer Service operations in Parañaque City office. This full-time position will handle more complex customer concerns, assist with escalations, support junior team members, and help ensure that service standards are consistently met across phone, live chat, and email channels.

What you'll be doing:

1. Handle customer inquiries, complaints, and account-related concerns through phone calls, live chat, and/or email.

2. Provide accurate product and service information while ensuring a professional customer experience.

3. Handle escalated or sensitive customer concerns with accuracy, patience, and proper judgment.

4. Assist Customer Service Executives in resolving complex cases and customer concerns.

5. Conduct outbound calls or email follow-ups when needed.

6. Monitor customer interactions ...