Senior Customer Service Analytics Lead

Citi is seeking a Customer Service Lead Analyst based in Bogotá, Colombia. This senior-level role involves leading client resolution activities and ensuring high levels of customer satisfaction.

The ideal candidate will have at least 5 years of experience in a multilingual contact center, strong customer service skills, and proficiency in process management. The position requires a Bachelor's degree, and a Master's is preferred.

The role is full-time and focuses on improving corporate satisfaction levels and managing contact center compliance.