Job Description
We are currently recruiting for a Customer Service Advisor for our client based in the outskirts of Loughborough, on a full-time basis and permanent basis.
Salary: Circa £28,000 per annum
Working hours: Monday to Friday (8:30am to 5pm or 9am to 5:30pm)
Customer Service Advisor - Office based role
Benefits:
Company pension
Employee discount
Free parking
About the role:
As a Customer Service Advisor, you will be reporting to the Customer Service Manager and work closely with other support teams. You will manage returns and investigate any product issues that may arise whilst maintaining exceptional levels of service.
Key Responsibilities
Respond to incoming calls, emails and customer enquiries, providing clear product and service information.
Investigate and resolve customer complaints, refunds, replacements and escalations.
Process customer returns, transactions, carrier claims and warranty returns.
Update customer rec...
Salary: Circa £28,000 per annum
Working hours: Monday to Friday (8:30am to 5pm or 9am to 5:30pm)
Customer Service Advisor - Office based role
Benefits:
Company pension
Employee discount
Free parking
About the role:
As a Customer Service Advisor, you will be reporting to the Customer Service Manager and work closely with other support teams. You will manage returns and investigate any product issues that may arise whilst maintaining exceptional levels of service.
Key Responsibilities
Respond to incoming calls, emails and customer enquiries, providing clear product and service information.
Investigate and resolve customer complaints, refunds, replacements and escalations.
Process customer returns, transactions, carrier claims and warranty returns.
Update customer rec...
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