Senior Customer Service Advisor

Senior Customer Service Advisor - Debt Support

Chester (Hybrid - up to 3 days a week working from home following initial training period)

Up to 35,000 Permanent

We're hiring a Senior Customer Service Advisor to support clients through complex and sensitive financial situations. This is a meaningful role where your judgement, empathy, and problem-solving skills will make a real difference.

The Role

• Provide end-to-end debt support and guidance
• Manage complex, high-risk, and vulnerable cases
• Handle sensitive conversations with professionalism and care
• Support colleagues with specialist advice on challenging scenarios
• Maintain accurate records and ensure compliance

About You

• Experience in customer service, complaints, or case handling
• Confident managing sensitive or complex situations
• Strong communication, empathy, and decision‑making s...