Job Description

Senior Customer Relationship Officer-(2600000B)

Description

Key Roles:

  • Identify customers' needs and fulfilling it with proper bank's products or services.

  • Handle customers' requests/inquiries related to their accounts, products and services in a professional manner and serving all customers regardless of segment up to the level of their satisfaction.

  • Approve various customer s requests & counter transactions according to authority matrix

  • Promote and sell bank products and services to achieve the yearly set targets.

  • Coach and train staff reporting to him/her to ensure full awareness of Bank ‘s products, services, and P&P.

  • Support the Branch Manager in putting / achieving plans and carry out any tasks requested by him.

  • Carry/handle efficiently custody items, keys as per custodian matrix, and relevant P&P.

  • Adhere to Branch Operating Model....

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