Job Description
Senior Customer Relations Manager
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Hybrid Worker
Date: 11 May 2026
**Job description**
**GCB 5**
We are currently seeking a high calibre professional to join our team as a **Senior Customer Relations Manager.**
**In this role you will**
+ Handle escalated complaints from various channels via an end-to-end process from complaint classification, review, investigation, resolution recommended to communications with customers concerned.
+ Resolve customer complaints and build customer loyalty to ensure relationship retention and uphold the Bank integrity and good reputation
+ Maintain service excellence and effectiveness in interacting with customers in a professional manner including verbal and written communications
+ Ensure the complaint handling meeting the internal quality and control standards plus regulato...
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Hybrid Worker
Date: 11 May 2026
**Job description**
**GCB 5**
We are currently seeking a high calibre professional to join our team as a **Senior Customer Relations Manager.**
**In this role you will**
+ Handle escalated complaints from various channels via an end-to-end process from complaint classification, review, investigation, resolution recommended to communications with customers concerned.
+ Resolve customer complaints and build customer loyalty to ensure relationship retention and uphold the Bank integrity and good reputation
+ Maintain service excellence and effectiveness in interacting with customers in a professional manner including verbal and written communications
+ Ensure the complaint handling meeting the internal quality and control standards plus regulato...
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