Job Description

TalentPop is hiring a Senior Customer Operations Manager for a fully remote role in the Philippines. You will lead a remote customer operations team, optimize post-purchase workflows, and drive continuous improvement using data and automation.

The role focuses on scalable systems, returns management, and customer experience across e-commerce brands. We seek a candidate with 5+ years in customer/operations roles, strong KPI discipline, Shopify and Gorgias experience, and a proactive,

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