Job Description
PURPOSE OF POSITION:
Own and continuously improve assigned stages of the customer journey to ensure a consistent, high-quality experience across all touchpoints. Identify friction points and opportunities for enhancement, translating customer needs into actionable initiatives. Uphold experience standards while leading cross-functional collaboration to execute customer experience (CX) improvements that drive satisfaction, loyalty, and ease of interaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Cross-Functional Execution
+ Drive execution of assigned CX improvements in partnership with accountable teams.
+ Confirm ownership, timelines, and handoffs for journey improvement initiatives.
+ Track initiative progress and flag risks or delays to CX leadership.
+ Coordinate with Contact Center, Retail, and Digital teams to embed improvement actions into frontline and digital experiences.
...
Own and continuously improve assigned stages of the customer journey to ensure a consistent, high-quality experience across all touchpoints. Identify friction points and opportunities for enhancement, translating customer needs into actionable initiatives. Uphold experience standards while leading cross-functional collaboration to execute customer experience (CX) improvements that drive satisfaction, loyalty, and ease of interaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Cross-Functional Execution
+ Drive execution of assigned CX improvements in partnership with accountable teams.
+ Confirm ownership, timelines, and handoffs for journey improvement initiatives.
+ Track initiative progress and flag risks or delays to CX leadership.
+ Coordinate with Contact Center, Retail, and Digital teams to embed improvement actions into frontline and digital experiences.
...
Ready to Apply?
Take the next step in your AI career. Submit your application to GCI Communication Corp today.
Submit Application