Senior Customer Experience Manager, AI-Driven Knowledge Base

A rapidly growing SaaS company in Mexico City is seeking a Customer Experience Senior Manager to lead a transition from reactive support to proactive AI-driven customer experiences. The role involves managing knowledge base content, driving insights into product and service improvements, and developing a high-performing team. Candidates should have over 5 years of relevant experience and a strong track record of leadership. This position emphasizes curiosity and innovation in enhancing customer interactions.
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