Job Description
Senior Customer Escalation Manager (P3 – Individual Contributor)
Customer Success | Hyderabad, India (Hybrid)
Time Zone Coverage
Requires flexibility to support U.S. East & West Coast hours during active customer escalations (typically 8:00 a.m.–6:00 p.m. ET / 5:30 p.m.–3:30 a.m. IST)
Role Overview
The Senior Customer Escalation Manager is a hands-on, individual contributor escalation leader responsible for driving resolution of Nasuni's most critical enterprise customer issues.
This role is not a people management position. It is designed for a technically credible escalation owner who thrives in high-pressure environments, coordinates across Support, Engineering, and Customer Success, and serves as the trusted point of contact for senior customer stakeholders during high-impact incidents.
This role is for experienced esca...
Customer Success | Hyderabad, India (Hybrid)
Time Zone Coverage
Requires flexibility to support U.S. East & West Coast hours during active customer escalations (typically 8:00 a.m.–6:00 p.m. ET / 5:30 p.m.–3:30 a.m. IST)
Role Overview
The Senior Customer Escalation Manager is a hands-on, individual contributor escalation leader responsible for driving resolution of Nasuni's most critical enterprise customer issues.
This role is not a people management position. It is designed for a technically credible escalation owner who thrives in high-pressure environments, coordinates across Support, Engineering, and Customer Success, and serves as the trusted point of contact for senior customer stakeholders during high-impact incidents.
This role is for experienced esca...
Ready to Apply?
Take the next step in your AI career. Submit your application to Nasuni today.
Submit Application