Senior Customer Care Executive

JOB DESCRIPTION

Job Title : Executive / Senior Executive

Department : Customer Care

Sub Department : Cargo Readiness– Export

Reporting : Manager – Cargo Readiness

Role Summary:

• During the export cargo cycle it is necessary to follow up the shipment. The main role of the Cargo Readiness team is to make sure that the customer will fulfil the export deadlines and deliver the cargo on time, limiting the costs for the company.
• The Cargo Readinessteam is performing the follow-up and resolving issues related to the export cargo cycle.

Core Responsibilities:

• Liaise with various internal and external stakeholders to facilitate exchange of information between customers and the organization & to provide resolution to customer queries and to complete Cargo Readiness activities.
• Take full responsibilities to clear...