Senior Customer Care Coordinator

Overview

Are you our new Senior Customer Care Coordinator?

As a Senior Customer Care Coordinator, you play a key role in delivering a high standard of customer service and operational support. You act as a subject-matter expert within the team, handling complex customer requests and supporting colleagues with your advanced system knowledge. You contribute to a smooth customer journey by resolving issues efficiently, ensuring accuracy in bookings and ticketing, and maintaining strong communication across all channels.

The role operates under an aggregated working time arrangement and follows a shift-based schedule aligned with a monthly roster. This includes working on weekends and national holidays, with shift lengths and working hours varying depending on operational needs.

What is it like to work at Norwegian: Norwegian’s vision is to be the most loved and trusted airline in Europe , and our people are key to achieving that goal. Here, you’l...