Senior CS Engineer

Company Overview Samsung Electronics is a global technology leader driving innovation in smartphones, TVs, semiconductors, and more. With a strong presence in Southeast Asia, Samsung supports regional digital growth through local partnerships and diverse talent. Job Summary The Technical Customer Engineer for Samsung's Memory division acts as the key technical liaison between customers and headquarters. This role exists to serve as the primary point of contact for Samsung SSD customer service in the region, managing quality-related consultations and resolving technical issues to ensure customer satisfaction. Responsibilities Diagnose and resolve technical issues related to SSD performance, compatibility, and hardware firmware to ensure seamless product operation Monitor and analyze defect rate trends of SSD-loaded systems to identify improvement opportunities and enhance product quality Lead technical discussions with customers to drive quality improvements and ensure requested enhance...