Senior Credit Controller

Job Title:

Credit Controller / Accounts Administrator

Location: Medical Practice

Reports to: Practice Manager

Works closely with: Doctors, reception team, external billing & accounting company

Job Purpose

To manage and control patient accounts and debtor processes efficiently, ensuring accurate billing, timely collections, and clear communication between the practice, patients, medical aids, and the external billing and accounting company.

Key Responsibilities

Accounts & Credit Control

• Manage patient debtor accounts and ensure balances are accurate and up to date
• Follow up on outstanding patient payments via phone, email, and SMS
• Implement and monitor payment arrangements where approved
• Allocate payments correctly (cash, card, EFT, medical aid payments)
• Escalate long-outstanding or problematic accounts to the Doctors

Medical Aid & Billing Support

• Liaise w...