Job Description

Overview

This individual will be a member of a team focused on providing functional assistance and timely, effective solutions to complex business scenarios through the knowledge and application of Quorum’s oil and gas software applications. The individual should have a strong desire for continuous learning and growth of technical and functional skills with the aspiration to leverage these skills to provide a positive customer experience. The role requires extensive interactions with customers via written and verbal communications.

Responsibilities

  • Answer questions on system functionality and/or configuration
  • Analyzing complex business requests and interpreting them for internal engineering teams and external IT and business staff
  • Triaging, recreating, and documenting issues to provide detailed problem descriptions for coordination with engineering or product management
  • Working with Clients to obtain business and techni...

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