Job Description
Role Purpose
Own the end-to-end delivery, adoption, and value of Salesforce for Global Operations, ensuring the platform drives operational efficiency, trusted data, and measurable business outcomes while aligning with enterprise priorities and AI governance.
Key Responsibilities
Own the end-to-end delivery, adoption, and value of Salesforce for Global Operations, ensuring the platform drives operational efficiency, trusted data, and measurable business outcomes while aligning with enterprise priorities and AI governance.
Key Responsibilities
- Own the Salesforce roadmap and backlog prioritization across the client's Customer care teams.
- Act as the decision authority for Customer care Salesforce design, configuration, and customization tradeoffs.
- Define and enforce platform standards, data models, and automation guardrails.
- Govern adoption and use of Salesforce AI capabilities (Einstein, bots, agents) in line with Operational and Enterprise AI governance.
- Ensure Salesforce data quality and readiness for reporting, analytics, and AI use cases.
- Coordinate integrations with enterprise systems and data platforms to enab...
Ready to Apply?
Take the next step in your AI career. Submit your application to Firstsource today.
Submit Application